FAQ
Q: How to Pay Rent?
A: There are three ways to pay rent:
Pay at chase:
You will need the bank account number provided to you by Triple E.
You will use a deposit slip from the bank, add your name and address on the deposit slip and turn everything into the bank teller.
If paying with cash you will need your ID.
The teller will give you a receipt (keep this for your records).
*You do not need an account at chase
Pay Online:
Tenants can pay online using credit or debit card through their 3E tenant portal.
If you don’t currently have access to your tenant portal contact service (317-762-0020).
Chase Quick Pay (Zelle):
Zelle is provided through bank institutions.
Use Rent@3epropertymgt.com as the recipient.
Put your address and in the memo section
Q: How do I put in a maintenance request?
A: There are 2 ways to put in a work order:
1. Tenants can submit a maintenance work order using the tenant portal.
Multiple items can go on one ticket.
2. Tenants can contact the Service team via text, call or email.
Service Contact information:
Email: Service@3epropertymgt.com
Phone number: 317-762-0020
*Allow 48 hours for all non-emergency work orders.
Q: What is considered an emergency?
A: All Emergency issues should be reported directly to the Service department.
● No heat when temperatures are 55 and below
● If home has only 1 toilet that is not working
● Water leaks that cannot be shut off.
*In case of an emergence please shut off your water and contact service 317-762-0027 with the description of your emergency.
● No power - check your fuse box first.
● Fire
● Broken window
● Roof Leaks
● Break Ins
● Refrigerator stops working