A: There are three ways to pay rent:

1. Pay at Chase:

• You will need the bank account number provided to you by Triple E.

• You will use a deposit slip from the bank, add your name and address on the deposit slip and turn everything into the bank teller.

• If paying with cash, you will need your ID.

• The teller will give you a receipt (keep this for your records).

*You do not need an account at Chase

1. Pay Online:

• Tenants can pay online using a credit or debit card through their 3E tenant portal.

• If you don’t currently have access to your tenant portal, contact service (317-762-0020).

• Chase Quick Pay (Zelle):

• Zelle is provided through bank institutions.

• Use Rent@3epropertymgt.com as the recipient.

• Put your address in the memo section

A: There are 2 ways to put in a work order:

1.     Tenants can submit a maintenance work order using the tenant portal.

• Multiple items can go on one ticket.

2.     Tenants can contact the Service team via text, call or email.

• Service Contact information:

Email: Service@3epropertymgt.com

Phone number: 317-762-0020

*Allow 48 hours for all non-emergency work orders.

A: All Emergency issues should be reported directly to the Service department.

● No heat when temperatures are 55 and below

● If home has only 1 toilet that is not working

● Water leaks that cannot be shut off.

*In case of an emergence please shut off your water and contact service 317-762-0027 with the description of your emergency.

● No power - check your fuse box first.

● Fire

● Broken window

● Roof Leaks

● Break Ins

● Refrigerator stops working